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CLICK HERE FOR HELP
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"Let us help you at your convenience in your offices!" Brian J. Hood, Sales Training Manager
On-Site Technical Assistant Lets Us Help You at Your Office:
- Click on the image or GREEN LINK above to start the Assistant download
- You must click YES to all prompts in order to get on-line virtual assistance
- Your virtual technical session must be scheduled in advance
- When prompted for a login name call: 602.765.6200 or 602.765.4800
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ABOUT OUR VIRTUAL HELP SYSTEMS
FASTTRAK utilizes a virtual tool that is distributed by nTeras Corporation, commonly called
RapidAssistor (JAUNT), on a request basis only. If you have clicked and installed the previous link then click this link for help
Connect. This means that when you, the user, click the above link and request service we will,
then and only then, be able to connect to your computer and assist you.
Using virtual tools means that our technicians will be moving your mouse and your key strokes to install, update or perform technical procedures while you watch.
It is tools like Jaunt that allows us to keep our costs low and prices lower, staff to a minimum, and your service and customer support to the highest level possible.